Service Fees & Policies
At Retic Smart, we believe in complete transparency when it comes to our pricing and service expectations. We strive to provide affordable, high-quality reticulation repairs without any hidden surprises. Below, you will find our clear policies regarding call-out fees, working with older irrigation systems, and when additional contractor charges may apply.
Our first visit always includes an assessment. If your system's issue is quick and straightforward to identify, there will be no charge for a callout.
However, if your fault requires a detailed diagnostic and extensive troubleshooting to provide an accurate quote, a call-out fee may apply for this initial service. This fee is always waived if you approve the quote and we proceed with the job.
Payment Methods:
We accept bank transfers ensuring convenience for our customers.
Established Irrigation Systems
Addressing older systems can present distinct challenges, as unexpected repairs that were not identifiable in the initial assessment may surface during the repair process.
Before moving forward with any extra work, we will communicate and have discussions regarding additional repairs that were not included in the initial quote.
Any potential additional charges will be communicated clearly based on specific job requirements. A revised quotation for additional unforeseen circumstances will be provided for you to review and decide on.
Please refer to our terms and conditions for detailed information on services related to established irrigation systems.
Additional Charges
Electrician Fee: If a licensed electrician is required to connect a controller to the household power system, there will be additional fees.
Plumbing Fee: If a licensed plumber is required, there will be additional fees.
At Retic Smart, we welcome customers to source and organise their own preferred electrical and plumbing contractor where it is required.