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Privacy Policy

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Last Updated: 21/08/2026

 

1. Introduction & Regulatory Scope

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Retic Smart ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy governs our data collection, management, and retention protocols in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), the Surveillance Devices Act 1998 (WA), and applicable global data protection standards (such as the GDPR).

 

2. Information We Collect

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To facilitate residential and commercial irrigation services, automated scheduling, and financial compliance, we collect the following information:

 

  • Customer Records: Your legal name, mobile phone number, email address, and physical service address.

     

  • Service Details: Diagnostics regarding your reticulation system, water source, rebate applicability, and water provider details.

     

  • Audio & Visual Data (On-Site): Technicians may utilize secure voice-to-data logging for recording materials and labor. We also capture localized, manually framed photographs or video of technical irrigation hardware and operational zones for quality assurance and record-keeping.

     

  • Spatial Data (Optional): If explicitly requested and authorized, we may collect 3D property maps, drone imagery, or LiDAR scans localized strictly to the legal boundary of your property.

     

3. How We Use Your Data

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We use your information strictly to deliver our services, including:

 

  • Syncing your profile with our secure cloud database and accounting engine (Xero) to generate quotes, invoices, and maintain ATO-compliant records.

     

  • Parsing unstructured operational info (like voice notes) into business records using Artificial Intelligence (AI).

     

  • Dispatch logistics, timezone synchronization, and safety tracking via internal application permissions.

     

4. Data Security & AI Protocols

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Your data security is our priority. All information is encrypted in transit and at rest. When utilizing Artificial Intelligence to parse operational notes:

 

  • Your personal details, audio transcripts, and job metrics are strictly prohibited from being used to train public AI language models.

     

  • Data is never sold to unauthorized third parties.

     

5. Direct Marketing (Spam Act Compliance)

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We strictly enforce an explicit opt-in policy for promotional communications.

 

  • Marketing Messages: You will only receive commercial offers (e.g., seasonal discounts) if you actively consent. You may opt out instantly at any time via an "Unsubscribe" link or by replying "STOP".

     

  • Transactional Messages: Communications regarding booking times, automated "On My Way" texts, and invoices are operational and exempt from marketing restrictions.

     

6. Data Retention and Breach Response

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We maintain a strict data-lifecycle policy. Personal, audio, visual, and spatial data are retained only as long as functionally required to service your account. Inactive files are automatically purged or permanently de-identified. In the unlikely event of a suspected breach, we operate under a mandatory Notifiable Data Breaches (NDB) response plan in accordance with the Office of the Australian Information Commissioner (OAIC) and global regulatory bodies.

 

7. Your Data Rights

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Under Australian and global privacy laws, you retain the right to:

 

  • Request access to the personal data we hold about you.

     

  • Request structural corrections to inaccurate data.

     

  • Request the permanent deletion of your non-transactional data ("Right to be Forgotten").

     

8. Contact Us

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For all privacy, cyber governance, or data inquiries, please contact our Managing Director directly at:

Email: compliance@reticsmart.com.au

 

Are there any specific global jurisdictions (like California or the European Union) you plan to market your services to, so we can ensure those specific localized clauses are fully covered?

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