Question 1

How do I know which rebate I am eligible for?

Accepted Answer

The rebate eligibility is determined by the utility company that supplies your scheme water. Check your water usage bill:

If your bill is from Water Corporation, you are eligible for the Waterwise Irrigation Rebate (Perth/Peel or Regional).

If your bill is from Busselton Water, you are eligible for the Busselton Water Rebates.

If your bill is from Aqwest, you are eligible for the Aqwest Leak Allowance. (Note: Customers in Busselton receive a separate bill from the Water Corporation for sewerage, but Busselton Water provides the scheme water supply.)

Question 2

Am I eligible for the rebate if I use a bore (private groundwater) for my irrigation?

Accepted Answer

No. All Water Corporation and Busselton Water irrigation rebates are specifically designed to reduce consumption of scheme water (mains water). Properties that use a private bore, rainwater, or another alternative source for irrigation are not eligible.

Question 3

What work is covered by the Water Corporation and Busselton Water Irrigation Rebates?

Accepted Answer

The rebates are focused on fixing high water-waste issues, which include:

Identifying and repairing underground pipe leaks.
Replacing or repairing faulty irrigation solenoid valves (which can leak 24/7).
Installation of a master solenoid valve (Water Corp only).
All services must include a check and adjustment of your automatic controller.

Question 4

What services are specifically excluded from the rebates?

Accepted Answer

The rebates do not cover:

General maintenance or routine system checks (without an identified fault/leak).
Upgrading or replacing sprinkler heads or nozzles.
Services related to the supply, installation, maintenance, or repair of a bore.

Question 5

Why do I need to be present during the service?

Accepted Answer

Customer attendance is a mandatory requirement of the Water Corporation and Busselton Water rebate programs. This is to ensure you receive essential Waterwise education on the works completed and are taught how to correctly program your automatic controller to maintain long-term water savings.

Question 6

How will I receive the rebate money?

Accepted Answer

The approved rebate amount (up to the stated maximum) will be applied as a credit directly to your relevant utility provider account (Water Corporation, Busselton Water, or Aqwest).

Question 7

What is the deadline for claiming the rebate?

Accepted Answer

For the Water Corporation and Busselton Water rebates, the service must be completed between 1 September 2025 and 31 May 2026 (or until funds are exhausted). You must then submit your claim with the signed checklist and paid invoice within 30 days of the service date.

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