


Leak Allowance Programs
Unexpected water leaks can cause your water bills to skyrocket. Thankfully, the Leak Allowance Programs from Water Corporation and Aqwest offer rebates that can help ease the financial burden. In this article, we explain how these programs work, who’s eligible, and how Retic Smart can help you claim your allowance and repair hidden leaks fast.
What is the Water Corporation Leak Allowance Program?
Water Corporation’s Leak Allowance Program offers eligible customers a credit of up to 50% of water lost due to hidden leaks—defined as leaks that are not readily visible, such as those underground, beneath paving, or within walls.
✅ To qualify:
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Your water use charge must exceed $250 or 150kL.
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The leak must be repaired within 60 days of receiving a leak notification or identifying the issue.
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A licensed plumber must repair internal plumbing leaks.
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A Waterwise Garden Irrigator (WGI) must repair irrigation leaks.
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You must submit your application within 6 months of the repair date.
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You must be living in or maintaining the property at the time.
❌ Not eligible:
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Visible leaks (e.g. dripping taps, leaking appliances)
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Pool, spa, pond, or water feature leaks
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Leaks on unoccupied or under-construction properties
Fun Fact: A small leak can waste up to 1,000 litres per day, so acting early can prevent hundreds of dollars in wasted water.
Aqwest Leak Allowance Program: What You Need to Know
Aqwest offers a similar program, also providing up to 50% credit on the cost of water lost due to genuine hidden leaks.
✅ To qualify:
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The leak must result in a water loss costing over $250.
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The leak must be repaired by a licensed plumber or a Waterwise Garden Irrigator (WGI) for irrigation systems.
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Irrigation leaks must include a manual isolation valve and master solenoid to be eligible.
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The repair must be completed within one month of detection or notification.
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You must apply within three months of the leak being fixed.
❌ Not eligible:
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Visible or obvious leaks
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Properties under construction or vacant land
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Non-compliant plumbing installations (e.g. lacking shut-off valves)
💡 Note: Aqwest currently allows one claim per property every five years.
Signs You May Have a Hidden Leak
Hidden leaks are often silent and expensive. Here are warning signs to watch for:
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Unusually high water bills
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Wet or soggy patches in your garden
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Cracked paving or concrete
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Areas of your lawn that are unusually green
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A water meter that continues spinning when no taps are on
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Hissing or rushing water sounds in walls or pipes
Why Choose Retic Smart for Leak Detection in Bunbury?
At Retic Smart, we can assist with detecting hidden leaks in irrigation systems throughout Bunbury and surrounding areas. As accredited Waterwise Garden Irrigators, we’re qualified to inspect, repair, and document irrigation leaks to help you successfully apply for your leak allowance—saving you water and money.
Early action matters. A cracked pipe can waste thousands of litres weekly—and the longer you wait, the less chance you have to claim.
Next Steps: Book Your Leak Inspection Today
If you’ve received a high water bill or suspect a leak in your reticulation system, don’t wait. Contact Retic Smart to schedule a fast, professional inspection and ensure your eligibility for available rebates.
📞 Call: 0493 725 347
📧 Email: info@reticsmart.com.au
🌐 More info:
Water Corporation Leak Allowance
Aqwest Leak Allowance Program
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What is considered a hidden leak in the program?A leak not visible from the surface, such as one in irrigation lines, under paving, or within walls.
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Can I repair it myself and still get the rebate?No. Repairs must be completed by a licensed professional: Plumber for indoor or structural leaks Waterwise Garden Irrigator (like Retic Smart) for irrigation systems
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How much time do I have to apply?Water Corporation: 6 months from the repair date Aqwest: 3 months from the repair date
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How often can I apply for the Aqwest program?Once every five years per property.
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How often can I apply for the Water Corporation program?Yes, but claims are assessed individually, and repeated leaks may reduce eligibility.
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Does my irrigation system need to meet specific standards?Yes. For Aqwest, your system must have a manual isolation valve and a master solenoid installed to qualify. These are important to prevent uncontrolled water flow in case of a failure.
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What documents do I need to apply for a leak allowance?You’ll typically need: A copy of your water bill A repair invoice from a licensed plumber or Waterwise Garden Irrigator A manual meter reading taken after the leak is repaired Completed application form from Water Corporation or Aqwest
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What if I don’t know where the leak is?That’s where Retic Smart can help. We offer expert leak detection services to identify hidden issues in irrigation systems, paving, lawns, or pipework. Once located, we’ll provide a compliant repair and documentation for your rebate.
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How long does it take to process a rebate application?Water Corporation: Typically within 10–15 business days after submitting a complete application. Aqwest: Generally 2–3 weeks, depending on the completeness of your documents.
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Will the rebate cover the cost of repairing the leak?No. The leak allowance covers a portion of the excess water usage charges, not the actual repair cost. However, early detection and fast repair can significantly reduce your total bill.
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How much can a hidden leak cost me if I don’t act quickly?Even a small leak (like a cracked pipe) can waste up to 2,000 litres per week, costing hundreds of dollars over a billing cycle. Large breaks can waste 20,000 litres or more. Early intervention saves you money—and water.